Frequently Asked Questions
General Questions:
What services does American Exteriors offer?
American Exteriors provides professional exterior cleaning services throughout the Lake Norman and Charlotte area. Our services include window cleaning, house washing, pressure washing, roof cleaning (soft washing), gutter cleaning, gutter guard installation, paver sealing, and commercial exterior cleaning. Whether you’re maintaining your home or managing a commercial property, we offer complete exterior cleaning solutions tailored to your needs.
What areas do you service?
Are you licensed and insured?
Yes, American Exteriors is fully licensed and insured for both residential and commercial exterior cleaning services. This ensures your property is protected and gives you peace of mind when working with our team.
Do you offer both residential and commercial services?
Yes, we provide exterior cleaning services for both residential homes and commercial properties. Our team has experience working with homeowners, property managers, apartment complexes, restaurants, and large commercial facilities.
Services and Process:
Do I need to be home during the service?
What happens if it rains on my scheduled service day?
If weather conditions impact the quality or safety of the service, we will proactively reschedule your appointment. Our goal is to ensure the best possible results, and sometimes that means waiting for ideal conditions.
How long does a typical service take?
Service times vary depending on the size of your property and the type of service being performed. Most residential exterior cleaning services are completed within a few hours, while larger or commercial projects may take longer.
Do you bring your own equipment?
Yes, we bring all professional-grade equipment needed to complete your service. In most cases, we will use your property’s water supply, but we can discuss alternative options if needed.
Do you use safe cleaning solutions?
Yes, we use professional cleaning solutions that are safe for your home, landscaping, and surrounding surfaces when applied properly. Our team takes the necessary precautions to protect your property throughout the entire cleaning process.
Can I bundle multiple services together?
Absolutely. Many customers choose to bundle services such as window cleaning, house washing, and gutter cleaning. Bundling services helps maintain your home more efficiently and can provide better overall value.
Pricing and Scheduling:
How do you price your services?
Our pricing is based on factors such as the size of your property, the type of service, and the level of cleaning required. We provide customized quotes to ensure accurate and fair pricing for every project.
Do you offer free estimates?
Yes, we offer free estimates for all of our exterior cleaning services. You can request a quote online or contact our team directly for a fast and detailed estimate.
How quickly can I get scheduled?
Scheduling availability varies depending on the time of year, but we always aim to get customers scheduled as quickly as possible. In many cases, services can be scheduled within a few days to a week.
Do you offer any discounts or packages?
Yes, we offer bundled service options that allow you to combine multiple services for better overall value. This is a great way to maintain your home while saving time and money.
Do you require deposits?
Yes, we require a 25% deposit to secure your spot on our schedule. This allows us to reserve your service date and plan accordingly for your project.
For larger residential jobs and commercial projects, deposit amounts may vary depending on the scope of work, materials needed, and the time required to complete the service. Our team will clearly communicate all details upfront so there are no surprises.
What forms of payment do you accept?
We accept multiple forms of payment, including credit cards and checks, making it easy and convenient to complete your service.
Do you offer maintenance plans or recurring services?
Yes, we offer recurring service plans to help keep your home consistently clean throughout the year. These plans are ideal for services like window cleaning and routine exterior maintenance.
Preparation & Expectations
Do I need to move outdoor furniture before a cleaning?
We recommend moving smaller items such as patio furniture, décor, and personal belongings prior to your service. If needed, our team can assist with certain items, but clearing the area helps ensure a more efficient and thorough cleaning.
Do you bag and remove gutter cleaning debris?
Yes, all debris removed from your gutters is collected, bagged, and properly disposed of. We make sure your property is left clean once the service is complete.
Will you protect my plants and landscaping?
Absolutely. We take precautions to protect your landscaping, including pre-rinsing and proper application of cleaning solutions to ensure your plants and surrounding areas are safe.
Do I need to turn on my water for your service?
Yes, in most cases we will need access to a working outdoor water source. If this is not available, please let us know ahead of time so we can plan accordingly.
Will there be any noise during the cleaning?
There may be some temporary noise from equipment such as pressure washers, but it is typically minimal and short in duration.
How long will my home stay clean after the service?
Results can last several months depending on environmental factors such as weather, pollen, and surrounding trees. Many customers choose recurring services to maintain a consistently clean appearance year-round.
What should I do to prepare for my service appointment?
We recommend ensuring access to all service areas, unlocking any gates, securing pets, and moving any fragile or valuable items away from cleaning areas. If you have any specific concerns, our team is happy to review them with you ahead of time.