Privacy Policy

Last Updated: February 23, 2026

American Exteriors (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, phone, SMS/MMS messaging, email, social media, and other electronic communication services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

Account: A unique account created for you to access parts of our Service.

Company: Refers to American Exteriors, located in the Charlotte Metro / Lake Norman region. 

Cookies: Small files stored on your device that collect data on your activity and preferences.

Device: Any device capable of accessing our Service, such as a computer, tablet, or mobile phone.

Personal Data: Any information that identifies or can identify an individual.

Service: Refers to our website and all exterior cleaning, window cleaning, pressure washing, roof washing, gutter cleaning, paver sealing, holiday lighting, permanent lighting, and related services offered by American Exteriors.

You: The individual accessing or using our Service.
 

SMS, MMS, Email, and Social Media Messaging Privacy

By completing any form on our website, requesting an estimate, scheduling a service, or communicating with us, you give American Exteriors permission to contact you via phone call, SMS/MMS text message, email, or social media messaging. Communications may include automated technology where permitted by law.

We only communicate regarding:

• Estimate follow-ups
• Appointment confirmations and reminders
• Service updates
• Customer support
• Occasional promotional offers

No purchase is required to opt in to messaging.

You may opt out at any time by replying STOP or END to any text message or by contacting us directly. Standard message and data rates may apply.

Types of Data We Collect

Personal Data

We may collect personally identifiable information including, but not limited to:

• Name
• Email address
• Phone number (including for SMS/MMS communication)
• Service address (street, city, state, ZIP code)
• Social media usernames (when interacting with us)
• Payment information (processed securely through third-party providers)

Usage Data

Usage data is collected automatically and may include:

• IP address
• Browser type and version
• Pages visited and time spent
• Device type and operating system
• Unique device identifiers
• Interaction data from SMS, email, and social platforms

Tracking Technologies and Cookies

We use cookies, web beacons, and similar technologies to monitor website activity and improve user experience. You can adjust your browser settings to refuse cookies, but some features of the website may not function properly as a result.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To Provide and Maintain Services
To schedule, perform, and manage exterior cleaning and lighting services.

To Communicate With You
We may contact you via SMS, MMS, phone call, email, or social media regarding appointments, estimates, service updates, or customer service.

For Promotional Messaging
If you consent, we may send marketing communications via SMS/MMS, email, or social media. 

To Improve Our Services
We analyze usage data to improve operations, marketing, and customer experience.

For Legal and Compliance Purposes
We may disclose information if required by law or to protect our legal rights. 

Security of Your Personal Data

We implement technical, physical, and administrative safeguards to protect your personal data, including:

• Encryption of sensitive data where possible
• Secure payment processing through trusted third-party providers
• Access controls restricting data to authorized personnel
• Firewalls and network monitoring tools
• Regular system updates

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security. 

Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Upon request, we will delete or anonymize your personal data unless retention is required by law. 

Disclosure of Data

We may disclose your personal data:

• To comply with legal obligations
• To protect and defend our rights or property
• To prevent fraud or wrongdoing
• In connection with a business transfer (such as a merger or acquisition)
• To trusted service providers who assist in operating our business (e.g., CRM systems, payment processors, scheduling software)

We do not sell your personal information.

Your Data Protection Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise your rights, please contact us using the information below. 

Testimonials and Social Media Interactions

By submitting reviews or engaging with us publicly on social media or review platforms, you grant American Exteriors the right to use publicly available comments and testimonials for promotional purposes unless otherwise agreed. 

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it. 

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this page. Significant changes will be communicated via email or website notification.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

American Exteriors

Email: Contact@americanexteriorsusa.com
Phone: (704) 964-2592
Website: www.americanexteriorsusa.com